Thumbnail map from exercise showing incorrectly in app.

[Uniqum23]

When I open the list of Exercises on my Mobile App (iOS) it shows the correct exercises but the thumbnails (map images) are incorrect, thumbnails from older exercises are displayed.

When I click on the individual exercise the correct data and map is displayed. (when using the browser based dashboard I do not see this happening)

Does anyone else experience this issue?

Moderator Edit: Clarified Subject.

[MarcoGFitbit · Accepted solution]

Hello @Uniqum23, thanks for joining us, it's always a pleasure to welcome new members to the Community. 

Thanks for letting me know about this issue affecting the preview maps showing in the Exercise Tile. Our team is aware of the problem and is working to resolve it as quickly as possible. 

We're sorry for any inconvenience it's caused. We appreciate your patience and look forward to getting you back on track. If there's anything else I can do for you in the meantime, please feel free to reply, I'll be happy to help. 

[bhwolf]

I've been experiencing this for a while now.  Sometimes the thumbnails are correct on iOS, but usually they are showing the wrong ride.  The thumbnails on the web-based dashboard are correct.  Any idea when this will get fixed?

[MarcoGFitbit]

Hello @bhwolf, I hope you're doing well, thanks for joining the conversation. 

I appreciate your participation in the Forums and for sharing your experience with us. As mentioned above, our team is currently aware of this situation and is working towards a proper resolution. Please keep in mind that some issues take a bit longer than others to be resolved but as soon as I have more information about the progress of this situation I'll make sure to let you know here in the official Forums. 

Thanks for your patience and understanding. In the meantime, if there's anything else I can do for you, please feel free to reply. 

[SunsetRunner]

Has this been corrected? I’ve seen different screen a number of times as recently as today. Any information would be appreciated.

[MarcoGFitbit]

Hello @SunsetRunner I hope you're doing well, it's nice to see you around the Fitbit Community. 

First of all, I would like to apologize for the delay in the response. I appreciate you have added some screenshot to your latest post. At this moment, as mentioned earlier, our team is aware of this situation and while they're still working on it, they may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track. Please let us know if you have any other questions.

[SunsetRunner]

Thanks for your response, Marco. Glad to hear it is on Fitbit‘s radar for correction. Will check back later for a status update 

[MarcoGFitbit]

Hello @SunsetRunner thanks for taking the time to reply, you're very welcome. 

If anything changes on your side of you have any other updates, please let us know. Additionally, if there's anything else we can do for you, feel free to reply, we'll be happy to help. 

Happy stepping! 

[sully1311]

This issue has returned. I’m using app version 3.19. 
Screenshot is the incorrect thumbnail. Screenshot 2 is the correct gps map trace.