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Time zone change

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‎11-05-2016 01:01

‎11-05-2016 01:01

When changing time zone to the next day through the app, the step count doesn't reset to zero. Any ideas?
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‎11-06-2016 05:25

‎11-06-2016 05:25

Good morning, @Debussy. Time zone changes can be challenging to our devices. Have you tried to manually re-sync your Fitbit device? If not, please do that. If this does not correct the problem, restart your Fitbit device. Tap here for Instructions. You will have to scroll down to select your Fitbit device 

 

Happy stepping!

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3 REPLIES 3

‎11-06-2016 05:25

‎11-06-2016 05:25

Good morning, @Debussy. Time zone changes can be challenging to our devices. Have you tried to manually re-sync your Fitbit device? If not, please do that. If this does not correct the problem, restart your Fitbit device. Tap here for Instructions. You will have to scroll down to select your Fitbit device 

 

Happy stepping!

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‎11-06-2016 05:42

In response to SunsetRunner

‎11-06-2016 05:42

Thank you- the reset looks like the solution. Very useful as I travel a lot

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‎11-15-2016 07:30

In response to Debussy

‎11-15-2016 07:30

Hi @Debussy, have a warm welcome to the Fitbit family! Robot Happy

 

I noticed @SunsetRunner provided some excellent troubleshooting steps and I'm very glad your issue has been resolved! If you have some spare time, I invite you to check our Discussions board where you will find other members sharing their experiences and tips for an active lifestyle. Smiley Wink

 

Have any other doubt or concern? Feel free to reply, I'll be eager to assist you!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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