Time zones

[SamNow]

I’m struggling to change my time zones on the app, to then sync with my Fitbit Ionic.

I’ve tried manually selecting a time zone, but as soon as I go out of the selection it will revert back to Los Angeles. I’ve also tried to automatically select time zone, it will adjust briefly to my zone, then again revert back to Los Angeles.

Any tips on how to hold these zones long enough to be able to sync with the ionic?

[SunsetRunner]

Hi @SamNow. When going thru the process to change timezones, did you turn off the option to set the time automatically? That may be the step you’re missing. Tap here for more trouble shooting tips. Please let us know if this helps. 

[SamNow]

Hi @SunsetRunner,

When I said _I’ve tried manually selecting a time zone_ that meant I had turned off the option to set the time automatically, gone to the drop down box, and selected a time that was anything but Los Angeles time. Despite this, when I leave the drop down box, it will show the different time zone for up to five seconds before switching - with no input from me - to Los Angeles time.

This also happened if I choose to let the app select the time zone automatically. It will come up with a warning, change to Auckland (New Zealand) and then revert back to Los Angeles again with no input from me.

I would really appreciate a watch that can tell me the time correctly.

[LZeeW]

@SamNow  I am certainly not an expert in these matters, but these are the steps I would try.

• Have you tried changing the time zone on your fitbit.com (web) settings?  If you change it on the web page, does it sync with the app when you save the changes?
• If that doesn't work, then my next series of steps -- delete the app
• Turn off your phone and wait 30 seconds before you restart it
• Re-download the app, log in and see if that helps

That is my somewhat more systematic approach to pushing all the buttons in random order until it works.