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Hello @Klog311maddie,
Welcome to the community!
Dare I ask if you have set up the replacement Fitbit as a replacement tracker?
Frank | Washington, USA
Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone
Take a look at the Fitbit help site for further assistance and information.