help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Timezone on tracker not changing back.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-07-2018 06:46 - last edited on ‎10-08-2018 08:22 by Moderator Alum

‎10-07-2018 06:46 - last edited on ‎10-08-2018 08:22 by Moderator Alum

I traveled out-of-state  for a week so my Charge HR changed to that time zone; however, now that I’m back to my original state it’s not changing back.   When I try to sync it all it does is go around and around and around but doesn’t sync.  

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
2 REPLIES 2

‎10-07-2018 15:46

‎10-07-2018 15:46

I live in the uk but my sons charge 2 thinks in LA, I’ve tried to re set the app back to uk but it just puts itself beck to LA. Help

@Dancer76 wrote:

I traveled out-of-state  for a week so my Charge HR changed to that time zone; however, now that I’m back to my original state it’s not changing back.   When I try to sync it all it does is go around and around and around but doesn’t sync.  

 

Best Answer
0 Votes

‎10-08-2018 08:24

In response to Emise80

‎10-08-2018 08:24

Hello @Emise80 and @Dancer76, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for letting us know about this situation. Please note that your Fitbit device will always show the time that's currently displaying on your phone after the tracker or watch has synced on the new timezone. If your tracker or watch is not syncing correctly, please try the following:

 

  • Make sure the latest version of the Fitbit app is installed on your phone.
  • The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
  • Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
  • Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

  1. Force quit the Fitbit app. 
  2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
  3. Open the Fitbit app.
  4. If your Fitbit device didn't sync, restart your phone again.
  5. Open the Fitbit app.
  6. If your Fitbit device didn't sync, restart it one more time.
  7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
  8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes