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Timezone showing incorrectly on Charge 3.

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‎10-11-2018 01:45 - last edited on ‎10-13-2018 11:15 by Moderator Alum

‎10-11-2018 01:45 - last edited on ‎10-13-2018 11:15 by Moderator Alum

Hi just purchased the new charge 3 & everything was working ok. Suddenly the clock has decided to jump ahead a few hours, I’m in the U.K. but the charge 3 won’t deviate from Los Angeles time zone. Any help would be much appreciated 

 

Moderator Edit: Clarified Subject.

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‎10-13-2018 11:32

‎10-13-2018 11:32

Hello @Bronny123, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for letting us know about this situation. At this moment I would like to suggest you to go to the Fitbit app and tap on Account > Advanced Settings  and under Time Zone, make sure "Set Automatically" is enabled. If it's currently enabled, disable it and manually select your timezone. Then, go back to the app Dashboard and sync your Charge 3. After that, go back to Account > Advanced Settings and enable "Set Automatically" again, make sure to sync your Charge 3 one more time afterwards. 

 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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