Tip to get notifications without text preview

[Badlands19]

I have posted a little on this forum regarding notifications no longer reaching Charge 3, and other watches.

I resently bought the Ionic, and had the same problem with it.

But now, I have solved this problem, even for my wifes new Versa 2.

The solution to text noticifation not showing and call notification not working on IOS phones when using Fitbit watches:

Get the latest Fitbit update.

Remove the Fitbit from bluetooth devices.  Remove the device from the app.

Go to settings, general, to the bottom, choose reset, and then reset all settings. 

After the phone does its work:

Add the device again in the app, and say "yes" to all questions.

Now, under "settings", "preview", choose "when unlocked".  This way, the text will not show when phone is locked.

This worked on my Charge 2, Charge 3, Ionic, and Versa 2.

You will lose some setting on your phone, but no apps, music, mails, or documents.

This worked for me.  Spread the word!!!!

Moderator edit: updated subject for clarity

[Badlands19]

I have posted a little on this forum regarding notifications no longer reaching Charge 3, and other watches.

I resently bought the Ionic, and had the same problem with it.

But now, I have solved this problem, even for my wifes new Versa 2.

The solution to text noticifation not showing and call notification not working on IOS phones when using Fitbit watches:

Get the latest Fitbit update.

Remove the Fitbit from bluetooth devices.  Remove the device from the app.

Go to settings, general, to the bottom, choose reset, and then reset all settings. 

After the phone does its work:

Add the device again in the app, and say "yes" to all questions.

Now, under "settings", "preview", choose "when unlocked".  This way, the text will not show when phone is locked.

This worked on my Charge 2, Charge 3, Ionic, and Versa 2.

You will lose some setting on your phone, but no apps, music, mails, or documents.

This worked for me.  Spread the word!!!!

Moderator edit: updated subject for clarity

[Cheyennecox]

I didn’t have to reset my phone but the rest helped and worked! Thank you! I have the versa lite 

[Colmo]

Hi, I see it also work for the gal below. I did everything you said. What iOS do you have?  I’m pretty sure this is getting returned tomorrow 

[SunsetRunner]

Hello @Badlands19 
I’m super happy you found a solution that works for you! Thank you for sharing this information with others. I hope they find a solution with your steps as well. 😃

I’m happy to see your up and running as well @Cheyennecox using these steps. Happy Stepping! 😃

[Colmo]

Are you kidding?! It doesn’t work. You should have a warning posted on
your website that your product doesn’t work with Apple products. I’m
returning the watch tomorrow.

[Badlands19]

I have the latest IOS version.

[Badlands19]

You also need to all the steps mentioned, also deleteing settings on the Iphone.

[Colmo]

Thank you so much