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Track distance incorrect, only showing half the distance run

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Every week I do a 5k run in two laps of a course. I switch on Track Exercise on the iPhone app and it measures the distance correctly.

Last week I updated the app.

This week I did my usual 5k run. The splits show information for each individual kilometre (five times) but the overall information says I only did 1.81km (and therefore puts my pace at 19, instead of the usual 7ish).

Is this a bug?

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Hi @SunsetRunner,

What you are describing sounds a lot like a known issue that is being currently being worked on by our team. You can stay updated about this issue by following this thread.

Derrick | Retired Moderator, Fitbit

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Maybe with the app and that's what you need to check.

From what you wrote its all about the app nothing to do with the one

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Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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Sorry, I'm new to the forum and hadn't realised I was putting this in the wrong place. Do I move the post somewhere? Or rewrite it?

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Moving to the iOS forum now

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Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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Thank you, and think you're right about it being the app. My calorie intake now no longer adds up either!

Hopefully someone can fix this?

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0 Votes

Hi @SunsetRunner,

What you are describing sounds a lot like a known issue that is being currently being worked on by our team. You can stay updated about this issue by following this thread.

Derrick | Retired Moderator, Fitbit

Best Answer