help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Track of steps prior to install date of Fitbit

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-01-2023 14:30

‎06-01-2023 14:30

 

Hi!

is it possible to retrieve all my steps data from Health App into Fitbit?

I don’t see any record before 16th of May… is this a sync issue? Not sure if I have downloaded the app on the 16th.. is this possible to fix? 

IMG_0866.png

 

IMG_0865.png

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎06-02-2023 11:31 - edited ‎06-02-2023 11:31

‎06-02-2023 11:31 - edited ‎06-02-2023 11:31

Hello @Nanart and welcome to the Community.  I apologize if I misunderstand what you wrote.  I can see from your public profile that you are a new user.  If you tap on your profile picture in the upper left, then your name (at the top), then personal, your will see the date you joined.  You can't add any data from another source to an earlier date.  It is a real quirk that you can go back in time and see a calorie burn before you joined, but it has been this way since the beginning.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

Best Answer
1 REPLY 1

‎06-02-2023 11:31 - edited ‎06-02-2023 11:31

‎06-02-2023 11:31 - edited ‎06-02-2023 11:31

Hello @Nanart and welcome to the Community.  I apologize if I misunderstand what you wrote.  I can see from your public profile that you are a new user.  If you tap on your profile picture in the upper left, then your name (at the top), then personal, your will see the date you joined.  You can't add any data from another source to an earlier date.  It is a real quirk that you can go back in time and see a calorie burn before you joined, but it has been this way since the beginning.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer