Tracked active minutes don't count as days

[WB89]

This has been brought up before but is still an issue and has been since I got my Fitbit a few years ago. The active minutes circle with the lightning bolt says I’ve exceeded my active minutes goal both days this week so far, but the days active this week circle still only shows one day. I didn’t need to log my activity on Monday so I don’t see why I would need to on Tuesday? Every week it seems to pick a day at random that it won’t count as active even if the active minutes for that day is way over the goal!

Moderator edit: updated subject for clarity

[JohnnyRow]

Active minutes and exercise sessions for how many days this week are 2 separate, though sort-of related, things: active minutes and exercise sessions.

Active minutes require a certain level of intensity maintained for at least 10 minutes.

See What are active minutes? 

An  exercise session can be either:

1) something auto-recognized as an workout; factors here include what you set as the minimum time for an activity to count as a workout, and whether the activity can be auto-recognized.

2) If your Fitbit has the Exercise App, anything tracked by the exercise app counts as a workout; you could use the app to say you are starting a run, watch TV for 5 minutes, then tell the app the run was done, and that would count as a workout.

_ _ _ _ _ _ _ _ _

It is possible to have active minutes without an exercise session, or vice versa.

A. If you walk for 10 minutes, that will give you 10 active minutes; but if 15 minutes is set as the minimum for a walk to be auto-recognized, it is not an exercise session.

B.  You can use the exercise app to record a workout but be less than 10 minutes to count as active minutes, or not reach the intensity threshold to count as active minutes.

[WB89]

Ok, so yesterday I walked to work and back and it counted that as an active day. Today I walked to work and back AND did a 30 minute workout but it didn’t count that as an active day. Why? Why did it count a walk yesterday as an active day and the exact same walk today as not active?

Sent from my iPhone

[CedK72]

Hi, same here; yesterday Jan. 15, 2020, the app logged me walking to work as it usually does (for the last 1.5 year I'm using it) but it did not log the same walk back home. Today, none of the multiple walk sessions it should have logged as exercise have been logged. The steps, floors and active minutes are duly counted. Worse, yesterday evening I played 2+ hours of basketball, representing 10,000+ steps and heavy cardio - not logged unlike usually.

Something's wrong with the app. I tried logging out, removing and re-installing the app, shutting bluetooth down, restarting my charge 2 etc... to no avail.

[Cam0313]

Same here. I never had any issues before yesterday but I walked for an hour and later in the day I did a 30 minute run. The active minutes are there but I didn’t get credit for an exercise day until I logged it manually. Same thing today. Frustrating. 

[Cinbad]

This issue just started yesterday. A 45 minute  walk at lunch yesterday was finally recognized yesterday evening.  And still no record of 30 minutes on elliptical at 5:30 am today. This usually is recognized within a few minutes after completing activity. 

[Snyder5645]

I have had this problem as well, couple weeks in a row, as well as problems with calls/notifications coming through too.  Blah.  It's annoying.

[CedK72]

*Jan. 14 actually

[SunsetRunner]

This just happened to me on Tuesday as well...same walk I do with the dog every day and it was not logged as an exercise day.  All other days it has logged fine but Tuesday of this week - nothing in the days counted towards goal.  Very frustrating because I started to feel good about myself and getting out there every day and now there is a blank day after over a month of every day being filled out.  Clearly if others had this problem on or around Tuesday, I would say this is an issue with Fitbit program and not everyone else's Fitbit.

[Snyder5645]

Correct. I believe that as well. And I’ve reported it and let them know. Bug fix is needed. But hey- u can always enter your activity manually. All that batters us that you know you’ve been active 😊. Hang in there.

~Carrie~

[WB89]

You can enter it manually but then it messes up your active minutes and steps and yes, the most important thing is that you know you’ve done it, but like many people this is one of the features I wanted when I bought it. If they’re not going to fix the issue why did I spend money on them instead of getting an Apple Watch or something similar?

[Snyder5645]

That’s right. I’m with ya on that.

~Carrie~

[CedK72]

Update: after having failed to log my activities from Jan. 14 mid-day until end of Jan. 15, on Jan. 16 it started logging activities properly again and has ever since. Guess this was a server glitch. I've logged everything missing manually.

[Snyder5645]

Yeah. Mine started logging right again as well. Things do certainly get glitchy sometimes and the “support” things don’t work.

~Carrie~