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Hey there @Emjayv! Welcome to the Community!
Let me help you with this, try logging out the app - reboot your mobile device and log back in, if the issue persists try doing it with a computer let me share this great article with you.
Catch you later!
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more