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Tracker added data while I was sleeping.

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‎02-03-2017 07:13 - last edited on ‎02-04-2017 04:06 by Moderator Alum

‎02-03-2017 07:13 - last edited on ‎02-04-2017 04:06 by Moderator Alum

Last night I took my Fitbit off and set it beside my bed. I woke up this AM with over 6700 steps, 3 flights of stairs etc. Obviously this is not accurate. How can I delete these? I tried entering in driving which deleted them from my daily step total but not in my challenge. This is driving me crazy! 

 

Moderator Edit: Clarified Subject. 

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‎02-04-2017 04:21

‎02-04-2017 04:21

Hello @sarahliz, have a warm welcome to the Fitbit Community! Robot Happy

 

It seems your tracker carried over the data from the previous day, which is why when you woke up, you were able to see an unusual amount of steps and floors. At this moment, it's not possible to remove this data but in order to prevent this from happening again, please restart your tracker and monitor it for the next 24 hours to see if this issue happens again. If it does, I'd encourage you to contact our Support Team, let them know about this situation, I'm sure they will be more than happy to get you back on track. 

 

I hope this can be helpful, if there's anything else I can do for you please feel free to reply! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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