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Tracker counts sleep time at the wrong time.

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‎08-10-2017 04:40 - last edited on ‎08-12-2017 04:54 by Moderator Alum

‎08-10-2017 04:40 - last edited on ‎08-12-2017 04:54 by Moderator Alum

It appears that my Fitbit continually begins my sleep start time 1 hour later each night than it should. Has anyone else had this problem, if so how did you correct it?

 

Moderator Edit: Clarified Subject.

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‎08-12-2017 05:24

‎08-12-2017 05:24

Hello @Twins1951, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

This seems like a very odd situation, however I would like to suggest you to restart your tracker and use it on your non-dominant hand, then monitor it for the next couple of nights. If you're still having issues with this situation, go to your personal settings on the online Dashboard and check your Sleep Sensitivity, change it to Normal in case is set to Sensitive, then sync your tracker to save the changes. If it's already in Normal, change it to Sensitive, then sync; change it back to Normal and sync again. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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