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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @glennaraa, have a warm welcome to the Fitbit Community, it's great to have you on board. 
Thanks for bringing this to my attention. Which tracker are you currently using? Have you restarted your tracker and your phone lately? If so, please take in consideration the following:
- Make sure you have a strong WiFi signal when syncing.
- Make sure there are no other Bluetooth devices around that might interfere with the syncing process.
If your tracker is still not syncing after checking these points, my best recommendation would be setting up your tracker as a new device. Don't worry, none of the information already stored in your account will be deleted.
To set up your tracker as a new device:
- Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
- Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
- Choose your tracker and follow the onscreen instructions to continue
- When the app asks you to replace your current tracker, please replace it and continue with the process.
- When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @glennaraa, have a warm welcome to the Fitbit Community, it's great to have you on board.
Thanks for bringing this to my attention. Which tracker are you currently using? Have you restarted your tracker and your phone lately? If so, please take in consideration the following:
- Make sure you have a strong WiFi signal when syncing.
- Make sure there are no other Bluetooth devices around that might interfere with the syncing process.
If your tracker is still not syncing after checking these points, my best recommendation would be setting up your tracker as a new device. Don't worry, none of the information already stored in your account will be deleted.
To set up your tracker as a new device:
- Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
- Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
- Choose your tracker and follow the onscreen instructions to continue
- When the app asks you to replace your current tracker, please replace it and continue with the process.
- When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Roscarberry, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community!
I appreciate you have let me know my suggestions helped you get your issue resolved, I'm very glad! In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!
Best Answer