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Tracker is not syncing correctly, the time is off.

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My fitbit will not sinc with the correct time.  I use an ipad.  Someone else posted this and the best answer was it was an Android issue that was being worked on.  Well, this is Apple and the issue has lasted a few weeks.

 

Moderator Edit: Clarified Subject.

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Hello @sierrareef, I hope  you're having a great day, it's nice to see you around. Smiley Happy

 

If your Fitbit tracker is not syncing correctly, the time will be off until it's able to sync, in which case I would like to suggest the following:

 

  1. Restart your tracker
  2. Restart your phone
  3. Turn off the Bluetooth on your phone for 15 seconds, then turn it back on. 

If these steps don't work, my best recommendation would be setting up your tracker as a new device in order to reset the connection between your tracker and your phone. Don't worry, none of the information stored in your account will be deleted. 

 

To set up your tracker as a new device:

  1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
  2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
  3. Choose your tracker and follow the onscreen instructions to continue
  4. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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