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Tracker not recognizing a full sleep log.

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‎05-12-2017 13:19 - last edited on ‎05-20-2017 07:54 by Moderator Alum

‎05-12-2017 13:19 - last edited on ‎05-20-2017 07:54 by Moderator Alum

My sleep tracker only tracks my sleep from 4am to when I get up even though I set it to 11 pm to 640am

 

Moderator Edit: Clarified Subject.

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2 REPLIES 2

‎05-14-2017 04:38

‎05-14-2017 04:38

Hi 

 

If not already done, feel free restarting the tracker:

 

Restart the tracker

 

URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

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‎05-20-2017 08:02

In response to SunsetRunner

‎05-20-2017 08:02

Hello @Millth, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you as well @SunsetRunner! Smiley Happy

 

@Millth, as @SunsetRunner mentioned, please restart your tracker as this will remove any bug that might be preventing it from getting a full sleep read during the night. Additionally, you can change your sleep settings by going to your personal settings on the online Dashboard. Once in your profile, check for Sleep Sensitivity and change it from Normal to Sensitive or vice-versa. Then monitor your tracker for the next few days to check if your sleep logs are not normal. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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