03-26-2018
14:27
- last edited on
03-27-2018
05:27
by
MarcoGFitbit
03-26-2018
14:27
- last edited on
03-27-2018
05:27
by
MarcoGFitbit
Hey! Since the clocks went forward my Fitbit steps won’t update? I don’t no what to do?
Moderator Edit: Clarified Subject.
Best Answer03-27-2018 05:51
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
03-27-2018 05:51
Hello @SunsetRunner, have a warm welcome to the Fitbit Community, it's great to have you on board. ![]()
Thanks for bringing this to my attention. If your tracker is not syncing after Daylight saving time started, please try the following:
Now, if your tracker is still not syncing after following these steps, let's add your tracker as a new device to reset the connection between the tracker and the phone. Don't worry, none of your previous information will be deleted.
To set up your tracker as a new device:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
Best Answer