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Tracker not syncing after the clocks went forward.

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Hey! Since the clocks went forward my Fitbit steps won’t update? I don’t no what to do? 

 

Moderator Edit: Clarified Subject.

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Hello @SunsetRunner, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this to my attention. If your tracker is not syncing after Daylight saving time started, please try the following:

 

  1. Restart your tracker
  2. Restart your phone
  3. Turn off Bluetooth for 15 seconds, then turn it back on.
  4. Make sure you have a strong WiFi connection.
  5. Make sure there are no other Bluetooth devices around. 

Now, if your tracker is still not syncing after following these steps, let's add your tracker as a new device to reset the connection between the tracker and the phone. Don't worry, none of your previous information will be deleted. 

 

To set up your tracker as a new device:

  1. Go to the Bluetooth settings on your phone, check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
  2. Restart your phone.
  3. Open the Fitbit app and tap on Account > Set up a new Device.
  4. Select your tracker and follow the onscreen instructions. 
  5. When the app asks you to replace your current tracker, please do and follow the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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