Tracker not syncing correctly after updating the app.

[CasperAnne]

Hey, guys, I've been having trouble with syncing ever since I updated last week.  Once or twice I've resolved this by disconnecting and reconnecting bluetooth in Settings, but it doesn't always solve it.  I've tried restarting my Charge HR 2 a few times, but that's never fixed it.  I've powered off/on my phone, and that doesn't fix it either.  I've tried doing Live Chat on your website, but I can't get a window to open.

Some days it syncs just fine, and other days it won't sync.  It's pretty hit and miss.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @CasperAnne, have a warm welcome to the Fitbit Community, it's great to have you on board! 

Thanks for trying our site troubleshoot beforehand. As you have already restarted your tracker and your phone I would like to suggest setting up your tracker as a new device to reset the connection between the app and your Charge 2. Don't worry, this process won't delete any of the information previously stored in your account. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Restart your phone once again.
3. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
4. Choose your tracker and follow the onscreen instructions to continue.
5. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.