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MFP is not syncing steps. (Charge 2)

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‎05-07-2017 00:54 - last edited on ‎05-09-2017 08:25 by Moderator Alum

‎05-07-2017 00:54 - last edited on ‎05-09-2017 08:25 by Moderator Alum

For some reason MFP does not show my steps anymore. I have tried resetting both apps, deleting and then reinstalling. I have written  to both companies and have heard nothing back. 

This has been happening for the past 3 weeks or so

 

Moderator Edit: Clarified Subject. 

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‎05-09-2017 08:28

‎05-09-2017 08:28

Hello @AngelicMyssi, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for letting me know about this situation. Our team is aware of it and it seems the issue has also been acknowledged by MyFinessPal as well. Please keep an eye on this thread where we will update once we have more information about this issue.

 

Thank you for your patience and understanding, if there's anything else I can do for you, please feel free to reply! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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