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Tracker not syncing with app.

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‎02-28-2018 17:14 - last edited on ‎03-01-2018 05:16 by Moderator Alum

‎02-28-2018 17:14 - last edited on ‎03-01-2018 05:16 by Moderator Alum

My Fitbit app is not syncing and I need it to add I am completing in a company step challenge. 

 

Moderator Edit: Clarified Subject.

Best Answer
3 REPLIES 3

‎03-01-2018 05:21

‎03-01-2018 05:21

Hi there @covkletree, thanks for joining us, it's a pleasure for me to welcome you to the Fitbit Community! Smiley Happy

 

Thanks for bringing this to my attention. Which tracker are you currently using? Have you tried to restart your tracker and your phone lately? Have you recently updated the app? If so, I would like to suggest you the following:

 

  1. Turn off the Bluetooth on your phone for 15 seconds, then turn it back on. 
  2. Make sure you have a strong WiFi signal.
  3. Make sure there are no other Bluetooth devices around when trying to sync. 

Now, if your tracker is still not syncing correctly, my best recommendation would be setting up your tracker as a new device. Don't worry, none of the information already stored in your account will be deleted by this action. 

 

To set up your tracker as a new device:

  1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
  2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
  3. Choose your tracker and follow the onscreen instructions to continue
  4. When the app asks you to replace your current tracker, please replace it and continue with the process.
  5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and keep me posted in case you need anything else! Smiley Wink

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer

‎03-03-2018 09:21

In response to MarcoGFitbit

‎03-03-2018 09:21

Hi!

My tracker started to sync again the same day. It is fine now. I have been
using Fitbit for many years and still love it!

Thanks!
Best Answer
0 Votes

‎03-05-2018 05:15

In response to covkletree

‎03-05-2018 05:15

Hello @covkletree, I hope you're having a great day, thanks for taking the time to reply and let me know your issue has now been resolved, I appreciate it. Smiley Happy

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes