Tracker not syncing with iOS app after update.

[mmiller86]

Update did not work. When searching for my device it just keeps searching. I've deleted. Turned on and off Bluetooth. Still not working... 

Moderator Edit: Clarified Subject.

[ACG]

Mine looked like this. 

Here is how I got it to complete the download

https://help.fitbit.com/articles/en_US/Help_article/2047

Go to your Bluetooth settings on your iPhone and find your tracker, tap the (!) exclamation point and select "Forget this device".

To pair your tracker's Bluetooth from the Fitbit app do the following:

From your mobile Dashboard tap the Account icon
Tap your tracker's picture on the left side
Tap Notifications; move the slide over till it turns green, then a pop-up message should appear requesting permission to set up your tracker to your iPhone's Bluetooth
Tap Pair when prompted too
Let the download complete, be patience.
Now do a sync

[mmiller86]

I click on set up a device and it searches but never finds one. I had to try removing my device before when all the problems were going on and I already did the "forget this device" in Bluetooth settings       

Now it won't even set up my Fitbit because when it's searching it never finds it. 

[ACG]

Mine worked with the above fix, maybe try this:

Restart your FitBit
http://help.fitbit.com/articles/en_US/Help_article/1186

Restart your Fitbit Charge
https://m.youtube.com/watch?v=JPvdDoWGckM

Last but not least,

Factory reset
http://help.fitbit.com/articles/en_US/Help_article/1606

[mmiller86]

It worked! Thanks so much! 

[ACG]

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@mmiller86 wrote:

It worked! Thanks so much! 

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Your Welcome,

You can mark this as solved if you like.