04-26-2017
17:53
- last edited on
04-27-2017
08:48
by
MarcoGFitbit
04-26-2017
17:53
- last edited on
04-27-2017
08:48
by
MarcoGFitbit
My FitBit is reading working, as I have charged it, and when the App opens, it states is 1/2 charged, needing charged. It worked great until April 19th. I had not synced, however charged. I tap it, and all lights light up, with the one blinking. I can place it in sleep mode. However, it will not sync with the App. I've worked through all the suggestions. Bluetooth, FitBit app deleted and added back. Still no syncing available. Anything else to offer?
Moderator Edit: Clarified Subject.
04-27-2017 09:36
04-27-2017 09:36
Hello @MichelleRalls, welcome to the Fitbit Community, it's nice to have you on board!
Have you restarted your tracker and phone lately? If your tracker is not syncing correctly after having restarted it and resetting your phone, please try the following:
In case those steps don't do the trick, let's try to set up your tracker as a new device in order to reset the connection between the tracker and the phone. Don't worry, this won't delete any of the information already stored in your account.
To set up your tracker as a new device:
I hope this can be helpful, give it a try and keep me posted in case you need anything else!