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Tracker stopped at 9,999

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‎01-09-2016 23:23

‎01-09-2016 23:23

My tracker stopped at 9,999 (my goal is 10,000 steps per day). I've synced several times after walking more than 10,000 steps, but it won't add any steps over 9,999. Help?
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3 REPLIES 3

‎01-10-2016 03:30

‎01-10-2016 03:30

That's mysterious @KathyDM

 

Feel free restarting the tracker (a few times may be needed)

 

Restart the tracker

 

URL: Click to go to the Fitbit Help Article 'How do I restart the tracker?'

Hope it helps

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‎01-19-2017 15:32

‎01-19-2017 15:32

Mine is doing the same thing but at 7,999 (my goal is 8,000)... did restarting help? 

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‎01-19-2017 16:10

In response to Ashley527

‎01-19-2017 16:10

I'm sorry.  I can't remember what fixed it.  But restarting would be my first choice.Good luck!
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