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Tracking issue

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‎01-16-2019 04:20

‎01-16-2019 04:20

Has anyone have their Fitbit tracking time while not being worn or while being charged as sleep instead? My stats for sleep are inaccurate now 

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‎01-16-2019 04:58

‎01-16-2019 04:58

Hi @Bakernutrition and welcome to the forums.  Which Fitbit device do you have? And what exactly do you mean by tracking time? If you have one of the watch devices, they keep track of time in order to display the correct time when you flick your wrist.  

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‎01-16-2019 05:16

In response to SunsetRunner

‎01-16-2019 05:16

I have an Alta hr so when I take it off to say wash dishes for a hour. I put it back on and it’s tracking that hour as sleep

Sent from my iPhone
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‎01-16-2019 05:37

In response to Bakernutrition

‎01-16-2019 05:37

Oh my! That’s not good, @Bakernutrition! Try restarting your Alta HR. (Instructions are here.) Do it 2 or 3 times. You should see the Fitbit logo and feel the tracker vibrate. This means the tracker has restarted.

 

If this does not work, contact Support. 

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‎01-16-2019 05:48

In response to SunsetRunner

‎01-16-2019 05:48

Ill give it a try thanks


Sent from Mail for Windows 10
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