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Tracking steps

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‎01-22-2016 22:55

‎01-22-2016 22:55

I track my steps each day but every morning my steps from previous days have been deleted. It's really frustrating to see I've only done 34 steps in a week when I'm averaging 8000 a day. Please help.
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3 REPLIES 3

‎01-23-2016 06:50

‎01-23-2016 06:50

Hi @Dove16 very welcome to the Community! Smiley Happy Your tracker will reset each night at midnight, and all of your data will reset to zero. Your minute-to-minute data will be stored in your tracker for up to 7 days without syncing. A daily summary of your activity will be stored for up to 30 days. However, let me know if you are logging activities, because the data for that activity is going to be taken from your daily total, in order to give you the specific information for your workouts. I recommend test your step counting. So, do not log any activity for one day.

Let me know how it goes, I'll be around! Smiley Wink

Community Moderator Tarin | Community Moderator

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‎01-24-2016 12:31

In response to TarinFitbit

‎01-24-2016 12:31

I get that is resets every day. But I am walking with my sister each day and while she is on 47000 steps by Saturday I'm on 34. This makes no sense to me. It calculates my steps each day but doesn't store them for a week. No matter how much I walk and how many activities I track. Each morning I have a total of 34 steps for the week.

Sent from my iPhone
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‎01-24-2016 13:25

In response to Dove16

‎01-24-2016 13:25

Hi @Dove16,

It sounds like your steps aren't updating on your dashboard because you haven't synced your tracker. If you are having trouble syncing, I'd recommend:

1. Restarting your tracker.

2. Rebooting your iOS device.

3. Turn off your iOS device's Bluetooth for 10 seconds and then turn it back on.

4. Open the Fitbit App to initiate a sync.

This should help you out, but please keep me posted!

Derrick | Retired Moderator, Fitbit
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