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Trouble syncing my Charge HR.

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‎10-03-2016 09:00

‎10-03-2016 09:00

Ever since the last IOS update, my ipad Mini doesn't seem to want to sync the Fitbit app with my Charge HR.  I have to go to settings, turn off the bluetooth, turn it back on, turn off the ipad, turn it back on, pull up the app......and THEN it will sync.  On random occasions it will sync, but I have to do this almost everynight.  I removed the Charge HR from the app and reinstalled it.  Does anybody have any suggestions?  This is getting REALLY old.

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‎10-05-2016 05:05

‎10-05-2016 05:05

Hi there @bjean55, good to see you around. I can understand this might be getting a little troublesome to sync your tracker.

 

If you updated the app recently it might be require to log out from your Fitbit account. Restart your iPad again and once it has loaded, logged back in to your account and try to sync.

 

If the issue persist, I recommend to follow the additional instructions of this post: Syncing troubleshoot for iOS devices.

 

Give it a try and let me know how it goes. I'll be around in case you need more help.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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