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Trouble with initial setup

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‎07-15-2016 08:21

‎07-15-2016 08:21

Just received my Fitbit and it came with screen showing 135💟, downloaded the app and it said it found my device but when I try to "turn on" the Fitbit it does not give a 4 digit code to activate.
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3 REPLIES 3

‎07-15-2016 08:33

‎07-15-2016 08:33

Is it a Charge HR?

 

If so, have you removed the sticker from the screen?

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‎07-15-2016 09:47

In response to SteveH

‎07-15-2016 09:47

@RNTEACH I'd recommend using the replacement setup process mentioned here to add your Charge HR to your already-existing Fitbit account.

Hope this helps and welcome to the Fitbit Community!

Derrick | Retired Moderator, Fitbit
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‎07-15-2016 23:40

In response to SteveH

‎07-15-2016 23:40

SteveH,
Embarrassed to say my friend at work immediately removed the sticker and it
was like manna from heaven. All is working great now. Thanks for
responding.
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