Trying to connect Fitbit to the app

[helsbells666]

I am trying to connect my Fitbit to the app but no matter what I try it won’t work. Was fine yesterday but this morning it won’t sync so trying to re connect it. It’s saying ‘we found your tracker’ and then it’s saying connecting to tracker but it won’t go any further. I’ve turned blue tooth on and off. Device on and off and uninstalled the app and re installed. Nothing is working?

[SunsetRunner]

Hello @helsbells666 

make sure your Bluetooth is correctly connected to your Fitbit app since the new iOS update is tricker by doing this:

How do I allow or deny Bluetooth for apps in iOS 13 or iPadOS?

• On your iPhone or iPad, go to Settings > Privacy > Bluetooth.
• You should see a list of every app that requested Bluetooth access on your device.
• Turn the switch on or off for each device.
  
  😃 I hope I was able to help you find a solution to your issue. Please let me know if this is an acceptable solution 

[SunsetRunner]

Hello again @helsbells666 

I wanted to check back in with you to see if your still experiencing issues or has your issue resolved 

[helsbells666]

They are sending me a new one.

Sent from my iPhone

[SunsetRunner]

Outstanding @helsbells666