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Trying to set up ChargeHr cant get past first question

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‎03-23-2016 13:49

‎03-23-2016 13:49

I'm trying to set up my charge hr so i chose join fitbit and it wont let me choose which device im setting up. My wifi and bluetooth is working fine. It just shows the loading sign. I've closed and reopened the app and restarted my ipad. I dont know how to fix it..
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‎03-24-2016 08:34

‎03-24-2016 08:34

Welcome to the Fitbit family @Hannah1225! It's great to have you here! 

Let me help you out, what iPad do you have? you can check this list of compatible devices, if yours is compatible take a screenshot of the screen you got stuck so I can further investigate. 

 

Catch you later! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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