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Unable to Sync Charge 2

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‎05-22-2020 18:16 - last edited on ‎06-06-2023 16:18 by Fitbit Moderator

‎05-22-2020 18:16 - last edited on ‎06-06-2023 16:18 by Fitbit Moderator

I was able to sync my FitBit Charge 2 at 6pm with no issues, when I went to log my last exercise of the day it kept telling me that it failed to sync the device.  I uninstalled the app and reinstalled the app, i turned my iphone 8+ off and on again, i reset my Charge 2, ive reset the bluetooth in the settings, what else can i do to get this to sync? 

 

Moderator edit: updated subject for clarity. 

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‎05-22-2020 18:30

In response to SunsetRunner

‎05-22-2020 18:30

@fadunn1 Thanks for letting us know you're having trouble syncing. Sorry you're not able to sync!

 

Our engineers are aware of the issue, and they're actively working on a fix. Please try to sync again in a few hours. We'll remove the banner from our help site when the issue is resolved. 

View best answer in original post

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4 REPLIES 4

‎05-22-2020 18:18

‎05-22-2020 18:18

update: my device was removed from my account on the fitbit app and i have no idea why.
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‎05-22-2020 18:20

‎05-22-2020 18:20

fadunn1 I just finished chatting with the help team who advised me that they have server issues affecting syncing. I tried doing everything you just suggested before contacting them. Just have to wait til their IT fix the problem.

Best Answer

‎05-22-2020 18:30

In response to SunsetRunner

‎05-22-2020 18:30

@fadunn1 Thanks for letting us know you're having trouble syncing. Sorry you're not able to sync!

 

Our engineers are aware of the issue, and they're actively working on a fix. Please try to sync again in a few hours. We'll remove the banner from our help site when the issue is resolved. 

Best Answer

‎05-27-2023 13:11

In response to RobFitbit

‎05-27-2023 13:11

will not sync or charge. I am about to take it back where I bought it!

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