Unable to Sync my Fitbit device.

[Shazrazmataz]

Anyone else having problems syncing their Fitbit? I haven’t been able to sync mine at all today, very frustrating 🤬

plz ignore just seen that the site is under maintenance!

Moderator Edit: Clarified Subject.

[Hchampaggne]

Where do  you see the app is under maintenance.?  My isnt syncing either but my friends is syncing fine.  Not sure if that is correct about the maintenance.

[Krfaughnan]

Same here. I have logged 3 activities today and none of them have synced.

[Shazrazmataz]

It was on the top of the page in red writing, it’s not there this morning, I’m still unable to sync😡

[MarcoGFitbit]

hello @Shazrazmataz, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you around @Krfaughnan and @Hchampaggne, thanks for joining the conversation. 

Thanks for bringing this to my attention, since when have you experienced this issue? Which tracker are you currently using? Have you restarted your tracker and your phone already? If so, I would like to suggest you to check the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Hchampaggne]

lol  yeah I do all that.  It eventually syncs.  Some days are worse than others.  I dont know I think it is fitbit most days.  As long as it catches up I am good thanks!!

[MarcoGFitbit]

Hello @Hchampaggne, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have already tried the troubleshooting steps I've provided earlier. I'm glad to know that your tracker is syncing even if it's hard for it to sync sometimes. Please note that your Fitbit device can store up to 7 days of detailed information and 30 days of general one (totals) so you won't lose your data even if your device hasn't synced in a couple of days. 

Nevertheless, if your tracker does not sync correctly, my best recommendation would be setting it up as a new device to reset the connection between the tracker and your phone. Don't worry, this won't delete any of the information already stored in your account. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

[Hchampaggne]

What am I suppose to do that everyday?  I am convinced it is FItbit!  Every morning same thing.  It will eventually sync.  But it take forever!  like hours after I have been up and working out.  It is so annoying.  This is my first and LAST fitbit.  I am saving for an IWatch.

[MarcoGFitbit]

Hello @Hchampaggne, I hope you're having a great day, I appreciate you have replied to me. 

Thanks for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

[Hchampaggne]

I really do feel it is FitBit.  This am same thing.  It takes really most of the morning to it syncs.  I dont feel rebooting the watch is something one should have to do everyday.  I mean it eventually gets theres.  But that isnt how it should be working.  imo

[MirageFX]

It seems like over the las 4-5 months, the sync between iOS and my Fitbit has been a daily struggle.  Also, MyFitnessPal doesn’t work ithbit very well anymore either.  Sigh. The new UA Tracker is looking better and better. 

[MirageFX]

Seriously?

If you purchased a new car,  and each morning you had a really hard time starting it, so you take it to the dealer, and the dealer says: “just put the key in and turn it, then get out of the car, open all the doors, then close all the doors, then pop the trunk twice and it should start right up for you.“. This seems like an acceptable solution to the programmers that fit  this seems like an acceptable solution to the programmers at Fitbit?  I’ve begun looking for a new “car.”

[urav]

Hi Marco,

I bought a verso and have the same issue as mentioned by several here. I have tried all your suggestions and nothing worked. As mentioned above, I don't expect you to suggest me to restart the device again as I have done this several thousand times and I have disconnected all other Bluetooth and WiFi devices except for the Fitbit and it's pairing phone. I hoping not to request for a refund.

[urav]

Perfectly put! I second your thought. I waiting for Marco's reply and based on that might either request for a refund. When almost every verso user is having the issue and the company is still not able to understand the issue, iam sorry, I don't trust this company with my data either.

[Hchampaggne]

AND on Friday I upgraded to an Iphone X.  It is even worse!!!!  Now the dang thing is rebooting on its own...  This am it just did it when I was trying to get 250 Steps in.  SO I missed that hour.  I am annoyed at it all.

[Medgbear]

Nothing is syncing on my phone. 

[FerdinandFitbit]

Hi everyone! Good to see you all in the Community Forums! 🙂

I'm very sorry to hear most of you are still having problems getting your trackers to sync to your iPhones 😕 

Just for all of us to be on the same page, make sure that you're running on the latest version of the Fitbit app and make sure you've updated your phone's OS to the latest version available as well. Now, Bluetooth issues are very common among devices, so there's something else I would recommend besides all you've already tried and it's removing your tracker from your connected Bluetooth devices.

go to the Bluetooth settings on your phone. On your connected devices, look for your tracker. Tap on it, then choose the option that says "Forget this device". Then, try to set up your tracker as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Try this out and let me know how it goes!