10-14-2017
14:15
- last edited on
10-16-2017
07:50
by
MarcoGFitbit
10-14-2017
14:15
- last edited on
10-16-2017
07:50
by
MarcoGFitbit
Friend request is up too high and when I bring it down doesn’t let me accept friends
Moderator Edit: Clarified Subject.
10-16-2017 08:18
10-16-2017 08:18
Hello @Mgz5618, have a warm welcome to the Fitbit Community, it's great to have you on board.
Thanks for bringing this to my attention, would it be possible to reply to me with a screenshot of what you're able to see in the app when you receive a friend request? That way I can forward it to our team.
In the meantime, please go to your online Dashboard and try to accept the friend requests from there.
Thanks for your patience and understanding, I'll be waiting for your reply.
10-16-2017 09:44
10-16-2017 09:44
So, my son was able to get it work . But I still have issue with my dashboard,
10-17-2017 05:52
10-17-2017 05:52
Hello @Mgz5618, I hope you're doing well, thanks for taking the time to reply, I'm glad you were able to accept your friend's invitation.
At this moment I would like to suggest you to tap on your own name in the friends list and then to go back, the friend list should show correctly again.
I hope this can be helpful, give it a try and let me know the outcome!