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Unable to accept new privacy policy in the app.

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‎08-25-2018 12:11 - last edited on ‎08-27-2018 05:37 by Moderator Alum

‎08-25-2018 12:11 - last edited on ‎08-27-2018 05:37 by Moderator Alum

The read and acknowledge page has frozen the app from responding or syncing my device.  You don't have a place to say I've read it and to move on.  

 

Moderator Edit: Clarified Subject.

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5 REPLIES 5

‎08-26-2018 11:11

‎08-26-2018 11:11

Hello @LLreid

What device do you use and what Fitbit do you have. 

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
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‎08-26-2018 11:34

In response to ACG

‎08-26-2018 11:34

Sorry to bother you. I figured it out. I was reading the link not realising I should scroll down despite the pink agree strip being in the way

Sent from my iPhone
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‎08-26-2018 11:45

In response to LLreid

‎08-26-2018 11:45

@LLreid

Great to hear your back up and running. 

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
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‎08-26-2018 23:41

In response to ACG

‎08-26-2018 23:41

Thanks!

Sent from my iPhone
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‎08-27-2018 05:39

In response to LLreid

‎08-27-2018 05:39

Hello @LLreid, thanks for joining us, it's a pleasure for me to welcome new members to the Fitbit Community. It's great to see you too @ACG, thanks for all your help. Smiley Happy

 

@LLreid, I'm glad to know your issue has now been resolved and that you were able to scroll down and hit accept when reviewing the new privacy policy, I'm very glad!

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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