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Unable to accept terms during setup

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‎01-31-2023 14:16 - last edited on ‎02-14-2023 16:31 by Fitbit Moderator

‎01-31-2023 14:16 - last edited on ‎02-14-2023 16:31 by Fitbit Moderator

Fitbit app stopped syncing my inspire as well as my son’s ace 3. Updated my phone and the app. Tried turning on and off my phone, as well as, Bluetooth. Nothing worked so removed our devices, reinstalled app but now I can’t get past the page where you agree the terms. It tells me an unexpected error has occurred and to try again later.

 

Moderator Edit: Clarified subject

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‎01-31-2023 14:53

‎01-31-2023 14:53

here are the support contacts I've gleaned over the years on the forums.

 

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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