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Unable to access to my previous account

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‎01-23-2020 09:44 - last edited on ‎01-24-2020 10:11 by Fitbit Moderator

‎01-23-2020 09:44 - last edited on ‎01-24-2020 10:11 by Fitbit Moderator

Fuming! Went online chat absolutely useless & now on phone absolutely useless! Used to be really good customer service. 

my app logged me out today I couldn’t log back in, tried to reset my password, no good. Then after a few attempts it made me a new account, resynced with my Facebook account. I have now lost 5 years worth of stuff!! I’ve asked them to search every possible email address but nothing!! And I know it’s the email address I have been using as I always used to get notifications through on that email!!!

 

Moderator edit: updated subject for clarity

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‎01-24-2020 10:28

‎01-24-2020 10:28

Hi @Leighmichellex. Welcome to the Community forums.

 

Thanks for sharing your feedback about our Support team via chat and phone. I understand how you're feeling about not being able to see your previous data and I'm sorry that you've had this experience. We value every comment posted in the forums as it helps us to improve our services, and be sure that your comments won't go unnoticed.

 

About your concern, while checking your details I was told that a specialized team is reviewing your case and working with you via email. Make sure to check your inbox, spam and junk folders to find their email.

 

Don't hesitate let me know if you need anything else.

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