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Unable to change time on Versa 2

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‎02-14-2022 13:31 - last edited on ‎02-15-2022 16:51 by Fitbit Moderator

‎02-14-2022 13:31 - last edited on ‎02-15-2022 16:51 by Fitbit Moderator

Why can’t I get my Versa2 to change the time of day and then come y to my WiFi?

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎02-15-2022 17:05 - last edited on ‎02-24-2024 03:33 by Fitbit Moderator

‎02-15-2022 17:05 - last edited on ‎02-24-2024 03:33 by Fitbit Moderator

Welcome to the Community, @RaymondBaker.

Thanks for bringing this to our attention. Let me share that your watch will update the time based on your location and after syncing. Because this isn't your case, I'd recommend the following steps:

  1. Make sure the time zone is correct on your profile.
  2. Check if the Fitbit app is updated and reboot your phone.
  3. Restart your Versa 2 to refresh its performance.
  4. Open the Fitbit app and pull down on the screen to force a manual sync.
  5. Wait a few minutes and check the time on your Versa 2.

About your other question, do you mean that your watch won't connect to your Wi-Fi? If that's correct, let me recommend trying the steps described in this help article to see how it goes.

Hope this helps.

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