Unable to connect device after new iOS update.

[AmyA91]

I cannot connect my watch and phone since the new Apple update. I’ve shut down, restarted, deleted app etc. Very frustrated with this right now. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @AmyA91, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know about the troubleshooting steps you've tried so far. At this moment I would like to gather some information from you so we can check this further:

• Device you're currently wearing. 
• Phone model you're currently using. 
• App version installed on your phone (go to Account > Help to get it)
• Are you trying to sync or set up your device?

This will be very helpful for us to check this further and determine what we should do next. Thanks for your patience and understanding, we'll be waiting to hear from you. 

[AmyA91]

1. Fitbit Ionic

2. iPhone X

3. iOS 12.1

4. First tried to sync and then deleted all off my phone in hopes of resetting. 

Still nothing is working. Cannot get it set back up. 

[MarcoGFitbit]

Hello @AmyA91, I hope you're doing well, thanks for coming back with the information requested. 

Thanks for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.