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Unable to connect to faceboook contacts

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‎12-26-2018 02:37 - last edited on ‎12-27-2018 06:49 by Moderator Alum

‎12-26-2018 02:37 - last edited on ‎12-27-2018 06:49 by Moderator Alum

Hello, 

I cannot seem to add friends via Facebook or any other contact system, every time I tap add friends, as the screen loads, I get an error notification. I’ve tried to proceed and have logged on and tried to authorize fb many times but it always bounces back as though incomplete. I’ve killed the app and restarted my phone but that doesn’t seem to be working. Any ideas why pairing with Facebook isn’t working? 

 

Moderator Edit: Clarified Subject.

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‎12-27-2018 06:50

‎12-27-2018 06:50

Hello @Dganno, have a warm welcome to the Fitbit Community, it's great to have you on board. 

 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for having tried to troubleshoot this situation already. At this moment, I would like to ask you for a screenshot of the error you're seeing when trying to add friends through Facebook. This will be very helpful for us to check this further. 

 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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