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Unable to download Fitbit app.

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‎03-27-2018 13:49 - last edited on ‎03-28-2018 05:23 by Moderator Alum

‎03-27-2018 13:49 - last edited on ‎03-28-2018 05:23 by Moderator Alum

Hi there, I have been using the app successfully for 2 weeks.  Today when I went to the app it displayed a pop up that said "The ITunes store is unable to process purchases at this time.  Please try again later".  It wouldn't go away so I deleted the app.  Now I am unable to download the app as this error keeps coming up.  My IOS is up to date.  Anyone know what's going on?

 

Moderator Edit: Clarified Subject.

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‎03-28-2018 07:02

‎03-28-2018 07:02

Hello @JessGVfit, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this to my attention. I was able to check and confirm that an outage affected the Apple Store yesterday (March 27th), which is why many people were unable to update or download apps (including the Fitbit app). Please try to download the app again today and if you're still getting the same error message, please let me know.

 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎03-30-2018 10:46

In response to MarcoGFitbit

‎03-30-2018 10:46

Thank you for the prompt response!  I was able to download the app.  I appreciate the response!

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‎04-02-2018 05:48

In response to JessGVfit

‎04-02-2018 05:48

Hello @JessGVfit, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been solved, I'm very glad. Smiley Very Happy

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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