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Unable to download Fitbit app

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‎06-06-2019 07:55 - last edited on ‎06-07-2019 13:09 by Fitbit Moderator

‎06-06-2019 07:55 - last edited on ‎06-07-2019 13:09 by Fitbit Moderator

3 days ago my meals stopped syncing. I realize there is a problem with that, between fitbit and myfitness pal. Then I saw an update was available for fitbit, so I tried to download it but it wouldn't run, multiple times got "try later".

Today I deleted the fitbit app from iPhone. Then went to app store to download a fresh copy and it says "can't download app, try later". Is the App locked due to a problem?

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎06-07-2019 13:14

‎06-07-2019 13:14

Hello @pippers thanks for bringing this to my attention, I'm happy to give you a hand with your Fitbit app concern and a warm welcome to our Community Forums.

 

Seems odd that you're unable to download the Fitbit app on your iOS mobile device, can you please send me a picture of the error message you're currently receiving when trying to do so? Also, I recommend you to reboot your mobile device and try again. I'll be looking to your reply to better assist you. 

 

Regarding your concern with MyFitnessPal, let me share with you that MyFitnessPal is aware of the issue and working to resolve this as prompt as possible. I recommend you to check check: Fitbit Sync Issues directly from MyFitnessPal website. 

 

I'll be here, let me know if you have any additional questions. 

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‎06-07-2019 16:29

In response to RicardoFitbit

‎06-07-2019 16:29

It worked this morning, downloading the App. Error was can't download, try again later. Anyway , I kept trying and then it just worked. So all good except the meal syncing, so I'll keep watching myfitnesspal for a fix. Thanks.

Sent from my iPhone
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‎06-07-2019 16:48

In response to pippers

‎06-07-2019 16:48

Hey @pippers thanks for your prompt reply and update!

 

I'm happy to know that you were able to download the Fitbit app as expected, please do not hesitate to contact me back if you experience any other situation with your device or if you have any additional questions related to Fitbit, I'll be here to help you. I suggest you to constantly check MyFitnessPal updates regarding the difficulties they're experiencing with Fitbit.

 

Have a nice weekend, it was a pleasure to assist you! Smiley Happy

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