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Unable to download app on iPhone 5

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‎12-12-2019 13:32 - last edited on ‎12-16-2019 09:35 by Fitbit Moderator

‎12-12-2019 13:32 - last edited on ‎12-16-2019 09:35 by Fitbit Moderator

Hi, I have a fitbit charge and an iPhone 5, (using ios 10.3.2).   The fitbit charge says it only needs ios 10 to work with my phone, but I cant download the fitbit app as it says I need ios 11 or more.  I am confused, does anyone else have this problem, and why does the fitbit advertise this - as now it looks like I need a newer phone.....

Any suggestions please.

 

Moderator edit: updated subject for clarity

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‎12-12-2019 13:43

‎12-12-2019 13:43

Hello @Elaine129 and a warm welcome.  Starting in July of 2109, the Fitbit app required that your phone be able to run iOS 11.  After July 2019, your iPhone 5 became an unsupported device.

 

I am sorry that this has happened to you.  From time to time, I see pages that are still available, but are out of date.  If you could provide us with the page or information that said your iPhone 5 is compatible, we can make sure that this error is corrected.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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