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Unable to download app

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‎05-20-2016 21:49

‎05-20-2016 21:49

I replaced my Fitbit which would not sync with the existing app. I deleted the existing app but now cannot download a new app. Please help. So basically can't download app help
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‎05-21-2016 06:21

‎05-21-2016 06:21

Welcome to the Fitbit Community @christineuts! It's great to have you here! 

Let me help you out, if you're experiencing issues downloading the app through the App Store try downloading it through this link, it should work fine. 

 

Let me know how it goes! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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‎05-23-2016 00:21

In response to MaginB

‎05-23-2016 00:21

Unfortunately it still does not download - it takes me to the Apple Store again. I have the latest update for software and operating system on my iPad which is where the original app was downloaded and where I would like to download the Fitbit app.

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‎05-23-2016 10:31

In response to christineuts

‎05-23-2016 10:31

Hi there @christineuts! The iPad has the option to choose between iPhone or iPad apps. The reason why you're not seeing the Fitbit app is because is set in only iPad. I suggest switching to "Only iPhone" and search the Fitbit app. Once you have done that, you will be able to download the Fitbit app and install it.

 

Let me know how it goes.

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