help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to download the app, getting an error message.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-02-2017 11:56 - last edited on ‎09-05-2017 05:41 by Moderator Alum

‎09-02-2017 11:56 - last edited on ‎09-05-2017 05:41 by Moderator Alum

I've today followed advice from this forum as I was getting a white screen when I opened the app, but now I cannot download the app.  I have tried several times but I'm getting the error unable to download at this time.  My Fitbit is on version 22.54.6, I'm trying to download the app version 2.39 and I'm on a iPhone 6s version 10.3.3

 

can any one help?

 

charlotte

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
1 REPLY 1

‎09-05-2017 08:16

‎09-05-2017 08:16

Hello @Charlotte1867, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for letting me know about this issue. Our engineers are aware of the problem and are working to resolve it as quickly as possible.


I'm sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. Additionally, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes