Unable to enable All-day Sync and Notifications.

[SapnaB]

Hi,

It’s been over over a week that I have been unable to turn on the all day sync and notifications for calls and messages. Every time I try to turn it on I get an error message stating the notifications have been disabled. I’ve checked my IPhone settings too but nothing there. I’m using IPhone 7plus and IOS 11.4.

thanks.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @SapnaB, I hope you're doing well, it's nice to see you around. 

Thanks for bringing this situation to my attention, I appreciate you have already checked the settings on your iPhone. At this moment I would like to suggest you to follow these steps:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Restart your phone
3. Restart your tracker
4. Go back to the Fitbit app and try to enable All-day Sync or Notifications again. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[SapnaB]

Thanks a lot! this worked. Sync is working now and so are the notifications 

[MarcoGFitbit]

Hello @SapnaB, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved, I'm very glad.

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Charnjeet1980]

Thank you for the information my child’s Fitbit can now receive call notifications