Unable to get Notifications / Alta HR.

[mkhanduja]

Hi,

I am using iOS 11.2.5 and was receiving text notifications on my connected Alta HR until yesterday.

But since today, i am not receiving any notifications - I have already tried resetting, removing and re adding the tracker as well as notifications check to make aure everything is enabled but, to my dismay, no luck whatsoever.

Has anyone else faced a similar problem?  Do let me know how I can fix this.

Thanks, appreciate all your help.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @mkhanduja, I hope you're doing well, it's nice to see you around. 

Thanks for bringing this to my attention and for letting me know the troubleshooting steps you have tried so far to try to resolve this issue. At this moment I would like to ask you to check your phone Settings and make sure "Do Not Disturb" is turned off. Then, let's try to reset Notifications on your phone through the Fitbit app by following these steps:

- Go to the Bluetooth settings on your phone and tap on tracker. Then tap on Forget this Device. 

- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. 

- Open the app again and tap on Account > Your Tracker > Notifications. You will receive the following Pop-up:

- Then, once you tap on Set Up, the app will begin setting up your tracker with the Bluetooth on your phone, which will prompt the next pop-up:

- Tap Pair

Once you get back to the tracker options, tap on Notifications an enable the ones you'd like to receive. If you're still not able to get Notifications, go to Settings > Notifications > Fitbit and take a screenshot of what you're able to see and reply to me with it so I can check this further. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else.