Unable to get Notifications on Charge 3.

[JulesBruce]

All set up but not getting call or text notifications 

Moderator Edit: Clarified Subject.

[AlvaroFitbit]

@JulesBruce Welcome! It's good that the community is growing! Sorry to hear that you aren't getting notifcations on your Charge 3. Go to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this setup the notifications again.

Let me know how it goes!

[JulesBruce]

I have already done this a zillion times!

[MarcoGFitbit]

Hello @JulesBruce, I hope you're doing well, thanks for taking the time to reply. 

I appreciate your participation in the Forums and for reporting this situation to us. Please note that at this moment our team is aware of this issue and is currently investigating it. Once we have more information to share with you we will update this thread, please keep an eye on it. 

In the meantime, please go to your phone Settings > Notifications > Messages and make sure the following is enabled:

 I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

[Jenb82]

Is this still the case? I just got my charge 4 today and notifications definitely are not working and I can't get the weather to work either!

[MarcoGFitbit]

Hello @Jenb82, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience and feedback with us. I sincerely apologize for the inconveniences you've come across so far with Notifications on your tracker. At this moment, I would like to get some information from you so we can check this issue further:

• iPhone model you're currently using. 
• Tracker you're currently using.(we currently don't have a Charge 4) 
• OS version running on  your phone
• Tracker version (go to Account > your tracker to get it)
• App version installed (go to Account > Help to get it)
• Exact list of troubleshooting steps you've tried so far.

Thanks for your patience and understanding, we'll be waiting for your reply. 

[Jenb82]

I actually got it all working!😊 thanks!

Moderator edit: personal info removed

[MarcoGFitbit]

Hello @Jenb82, I hope you're doing well, thanks for taking the time to reply and let us know your issue has now been resolved, I'm very glad! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[kmh61677]

So what was the trick? How did you get it all working? I just got the Fitbit Charge 3, and when I go into Notifications and click on "Set Up" for pairing bluetooth devices, it keeps trying, but eventually says the pairing failed.  I have an Apple iPhone 7.  I'm trying to set it up to where I get call and text notifications.  This is so frustrating!

[MarcoGFitbit]

Hello @kmh61677, have a warm welcome to the Fitbit Community, it's nice to see you around. 

I appreciate you have joined the conversation and shared your experience with us and let us know the process you've tired so far. At this moment, if you have already tried the troubleshooting steps in my previous post, please try the following:

1. Force-quit the Fitbit app, then open it again and sync your tracker.
2. Restart the Bluetooth on your phone.
3. Reset your Charge 3.
4. Refresh Notifications:
   • From the Fitbit app dashboard, tap the Account icon 
   • Tap Notifications.
   • Turn off all notifications
   • Restart your phone.
   • Open the Fitbit app and turn notifications back on.
5. Set up Notifications again:
   • Tell your phone to "forget" your device, removing the connection between the phone and the Fitbit device. 
     1. On your phone, go to Settings > Bluetooth and find your Fitbit device in the list.
     2. Find an option to forget the device.
   • Open the Fitbit app and set up notifications again.

I hope this can be helpful, if there's anything else we can do for you, please feel free to reply. 

[DBidd]

I have tryed everything and still can't get Text notifications on Charge 3, I have iPhone X any advise? 

[MarcoGFitbit]

Hello @DBidd, have a warm welcome to the Fitbit Community, thanks for joining the conversation. 

I appreciate you have brought this to my attention and for letting me know the troubleshooting steps you've tried in hopes to resolve this issue. Notifications skip or stop occasionally for several reasons that don't suggest a problem with your device or the Fitbit app, which is why I would like to ask you to check the following:

• Your phone was too far away. It must be within 30 feet of your Fitbit device to transmit the notification.
  For texts, you have the conversation open on your phone. Your Fitbit device shows new texts you haven't already read.
  You changed a related setting on your phone, such as turning on Do Not Disturb, Quiet hours, or Driving mode. To double check all requirements, see How do I get notifications from my phone on my Fitbit device? 
• You're using another Bluetooth product. If you have Bluetooth products like speakers, headsets, or car stereos paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. For example, turning on your speaker might stop your phone from sending a notification or syncing. For more information, see Is the Fitbit app interfering with other Bluetooth devices?
• The connection between your phone and Fitbit device is unstable. Bluetooth signals are susceptible to disconnecting or dropping occasionally. 
• The app that should send the notification can't do so. Check all the phone and Fitbit app requirements in How do I get notifications from my phone on my Fitbit device? 
• Your device was syncing. Syncing can sometimes prevent or delay a notification. 
• You just updated the Fitbit app. Restart your phone and try setting up notifications again.
• Device lock is active on your Fitbit watch and you haven't recently entered your PIN. Tap your watch screen to see if the device lock prompt appears. If it does, enter your PIN.

If you've reviewed the list above and can't get notifications to work, please try the following:

1. Force-quit the Fitbit app, then open it again and sync your tracker.
2. Restart the Bluetooth on your phone once again.
3. Reset your Versa once again.
4. Refresh Notifications:
   • From the Fitbit app dashboard, tap the Account icon 
   • Tap Notifications.
   • Turn off all notifications
   • Restart your phone.
   • Open the Fitbit app and turn notifications back on.
5. Set up Notifications again:
   • Tell your phone to "forget" your device, removing the connection between the phone and the Fitbit device. 
     1. On your phone, go to Settings > Bluetooth and find your Fitbit device in the list.
     2. Find an option to forget the device.
   • Open the Fitbit app and set up notifications again.

I hope this can be helpful, please give these steps a try and keep me posted in case you need anything else. 

[SherryLynnC]

Did you ever get it working ?? I got one for Christmas and it didn't work so I took it back and got another and it still doesn't work !!! I have an iphone 6s which used to be my daughters and she has a charge 3 and she got all the notifications but now that I have her old phone and a charge 3 I don't. 

[yoyoqqii]

Is this issue resolved? I got an charge 3 this month. But when I try to get notifications from my iphone 8, I cannot even get into the notification menu. It always shows an failed to pair message. But apparently it is paired! If it is not working as it supposed to be, I think I have to return it. 

[MarcoGFitbit]

Hello @yoyoqqii thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to ask you to go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.

After that, go to the Fitbit app and tap on Account > Charge 3 > Notifications and When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue. If you still get the "Failed Pair" message, please take a screenshot and reply to us with it so we can check this further. 

Thanks for your patience and understanding, give these steps a try and let us know the outcome. 

[SherryLynnC]

I tried all these but it was another users steps that worked for me.

Sherry

[MarcoGFitbit]

Hello @SherryLynnC I hope you're doing well, I appreciate you have let us know your issue has now been resolved by following other user's troubleshooting steps. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[yoyoqqii]

My problem was resolved followed the forget the Bluetooth device and open the fitbit app to go to the notification menu as posted followed my post.  

[MarcoGFitbit]

Hello @yoyoqqii thanks for joining the conversation, it's great to have you on board. 

Thanks for taking the time to let us know your issue has now been resolved, I'm very glad. If there's anything else we can do for you, please feel free to reply, we'll be happy to help. 

Happy stepping!

[dgogo]

So if the last step is to "forget" in blue tooth setting, how does phone communicate with fitbit?  Shouldn't there then be a step to turn back on bluetooth connection?