Unable to get Sleep Stages.

[KatChee]

I had over ten hours sleep and it only showed me a simplified version of the sleep track, like i had a nap. Does anyone know why i have this basic version?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @KatChee, thanks for joining the Fitbit Community, it's great to have you on board. 

Please note that the Fitbit app currently has in-app error notifications that provide an explanation for why you aren't receiving Sleep Stages on any given night. This is meant to provide insight into what might be occurring to cause this.The error messages are the following:

1. We need more than 3 hours of sleep to reliably calculate your sleep stages. Learn more
2. Your tracker couldn't get a consistent heart rate reading while you slept. Learn more 
3. We couldn’t generate sleep stages for this sleep. Please try again tomorrow. Learn more

When you tap on Learn more, you will be able to get more information about why your tracker didn't record sleep stages. Additionally, I'd like to suggest the following:

• For any of the nights you were expecting to see Sleep Stages, did you ever click on the "Begin Sleep Now" or "Add Sleep Log" functions within the Fitbit App?
  • This is important to note because your tracker uses auto-detection to track Sleep Stages; so there's no need to try and remember to click on anything before falling asleep! 
• Do you have at least 3 consecutive hours of sleep?
  • This is important to note because you typically won't see sleep stages if you are waking up multiple times through out the night or taking short naps.
• Your tracker's battery isn't at a critically low level prior to falling asleep.
• Your device is tracking and syncing heart rate data.
  • This is important because Sleep Stages uses a combination of your movement and heart-rate patterns. 
• Your Fitbit App is updated to the latest version.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.

[KatChee]

Thanks for the welcome! Totally happy to be a part of all this. Answers are as follows;

*Yes I had more than 3 hours sleep.

*No it didn’t give me an error message like the naps do.

*No I didn’t activate the start sleep now function.

*Yes my Fitbit was fully charged.

*It has been working fine re: heart rate. 

Anything else that that would do this??

[MarcoGFitbit]

Hello @KatChee, I hope you're doing well, thanks for taking the time to reply and sharing your findings with me. 

At this moment I would like to ask you to restart your tracker and monitor your sleep for the next night. If you're still not getting Sleep Stages, wear the tracker on your other wrist and check if Sleep Stages get recorded for the next night. 

Thanks for your patience and understanding, if there's anything else I can do for you, please don't hesitate to reply.