Unable to get Sleep Stages.

[F_Dudule]

My wife still faces issues to track her sleep phases... On my side it works.

We have reviewed on the Fitbit website the potential reasons leading to this issues but none applies.

Is it possible that this issue takes more time for her to get solved, or should we call the Customer Care to investigate further? Thanks in advance for your response 

Moderator Edit: Clarified Subject.

[F_Dudule]

Problem solved by resetting the device. All good

[CW41]

When you reste the device do you lose all of your information?

[Baltoscott]

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@CW41 wrote:

When you reste the device do you lose all of your information?

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No, you won’t.  But it is always a good practice to sync before resetting so all information on the device transfers to Fitbit’s servers.

[MarcoGFitbit]

Hello @F_Dudule and @CW41. thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @Baltoscott, thanks for all your help. 

@F_Dudule, I'm glad to hear your issue was resolved after restarting the Fitbit device, I'm very glad! 

@CW41, as @Baltoscott mentioned, if you reset your Fitbit device you will not lose any information. Fitbit devices are designed to store up to 7 days of detailed information, which will not get lost if you restart them. 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.