Unable to get in-app Notifications.

[DMerritt5]

I’m not Getting notifications to my phone.  Notifications tab is set to on on my phone and I get temporary banners but it is not in my notifications log. I was originally getting notifications in my log up until June 5 then they stopped. I have tried turning notifications tab off, turning off the phone, and then turning everything back on and still nothing.  any recommendations?  

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @DMerritt5, thanks for joining the Fitbit Community, it's a pleasure for me to welcome new members like you! 

I appreciate you have brought this to my attention. Please note that based on customer feedback, the Fitbit app has stopped showing notifications in the Notification Center. You can continue to receive these notifications as push notifications by turning on Push Notifications in the app under Account > Notifications. 

I hope this resolves your inquiry, if there's anything else I can do for you, please feel free to reply. 

[DMerritt5]

Actually all the push notifications are ON. I have tried turning them all off as well as the iPhone setting notification. Turned the phone off and then restarted it and turned them all back on again. STILL NOTHING. Further Suggestions??

Sent from my iPhone

[MarcoGFitbit]

Hello @DMerritt5, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and let me know the troubleshooting steps you've tried so far. At this moment I would like to ask you to go to your phone Settings > Notifications > Fitbit and make sure the following is enabled:

• Allow Notifications
• Show in History
• Show on Lock Screen. 
• Set Banners > Persistent.

If these options are already enabled, disable them, restart your phone and enable them back. 

I hope this can be helpful, give it a try and keep me posted! 

[DMerritt5]

All notifications are on. All settings on my iPhone are on. I’ve even deletes the app and reloaded. STILL NO notifications to my phone!!!  Something wrong g with the app??  I get notifications to my Fitbit like text but that’s it.