Unable to sync with my iPhone 6.

[musafirshubh]

When pairing to my iphone 6. sometimes automatically disconnected and unable to syncing to my iphone. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit · Accepted solution]

Hello @musafirshubh, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate you have brought this to my attention, tell me, which Fitbit device are you currently using? have you tried to restart it lately? If so, I would like to suggest you the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

Additionally, I would like to recommend you to enable All-day Sync in the Fitbit app so your device can maintain a constant communication with your phone. To enable All-day Sync go to Account > Your Device and scroll down until you find the feature. Don't worry, this will not drain the battery of your device or your phone faster than usual. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[musafirshubh]

Currently using fitbit versa  but followed by mentioned steps syncing problem so far and phone bluetooth settings shows versa connected even as i open the fitbit  app, bluetooth connectivity disconnected. please help me.

[Sharontherunner]

I have been having the same problem.  I can’t sync to update my device. I don’t even see the sync button anymore on my phone app and no steps appear on my app; only calories & my phone software is up to date & I recently updated the Fitbit app.  Please indeed help.

[musafirshubh]

I think it's a wrong decision to bought a fitbit versa. frustrated.

[Mato66]

I had a similar problem with my flex and I connected it to my windows 10 PC and did a firmware upgrade and it connected to my iPhone 6 straight away after that hope this helps 😊

[MarcoGFitbit]

Hello @Mato66 and @Sharontherunner, thanks for joining the Fitbit Community, it's great to have you on board. Thanks for taking the time to reply @musafirshubh, I hope you're doing well. 

@Mato66, I'm very glad to know your issue has been resolved, I'm glad! 

@Sharontherunner, please note that in order to see the "Sync Now" button, you will need to go to Account > Versa, then scroll down. Now, usually when a tile is not showing in the Fitbit app is because of two different reasons:

1. Your tracker has been removed accidentally from the account: To check this, please tap on the Account button and verify that your tracker is listed under your Name. If it's not, please set it up as a new device:
   • Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
   • Choose your tracker and follow the onscreen instructions to continue
2. The tile has been removed from the Dashboard and is now invisible: To verify this, please scroll down until you find the Edit button. Tap on it and the invisible tiles will display a plus sign on the top left corner, tap on the plus sign to make them visible again. 

@musafirshubh, if your Versa is not syncing correctly after the troubleshooting steps you've tried, my best recommendation would be setting up your Versa as a new device to reset the connection between the watch and your phone. Don't worry, none of the information already stored in the account will be deleted. 

To set up your Versa as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.